❓ Frequently Asked Questions
Why should you trust our products?
We have 15 years of industry experience focusing on high quality and safety with professional engineers and standardized production. We also offer one-station logistic solutions.
Do you support OEM/ODM customization?
Yes, we accept OEM/ODM orders including customized sizes, logos, colors, packaging, and controllers.
What happens if the product has an error during operation?
Please provide a video of the issue. Our engineers will analyze the footage to identify the problem and provide a technical solution.
Are the materials used safe?
Absolutely. All materials are tested and certified. We can provide CE and FCC certificates upon request.
What is the recommended water volume?
The suggested water volume for optimal use is 280L, while the maximum capacity is 310L.
What is the warranty period for this ice bath?
We provide a 6-month warranty along with online technical support for any maintenance needs.
Nativis Beauty
